A few days ago I organized some interviews and decided to hold them in a bar in Victoria Station, which I thought would be convenient both for me and the candidates, plus they had free wi-fi which is very handy when you are waiting in between interviews or when candidates just don’t show up!
At any rate on the day I walk into the bar as positive as I can be and go straight to the bar counter, where I am the only customer waiting. I see a waiter behind the counter, at the far end of the bar. He is chatting with a colleague, he notices me, moves a few steps towards me without acknowledging me and then...oh wait... he forgot to say something very exciting to his colleague, so he goes back and starts chatting again!! Thanks God there is another waitress comes out from the back and finally I get some service.
In my opinion there is no excuse for this and I consider this the equivalent of verbally abusing me. It takes a second to acknowledge your customer and let them know that you have noticed them, a quick glance and a smile are enough to tell them that you will be with them as soon as you can.
I remember many occasions where I left a place because I felt ignored, most likely to never go back. In this example I couldn’t as I told 9 people I would meet them there, but as a good friend of mine used to say “I have already been here twice: the first and the last time”.
No comments:
Post a Comment